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FAQs

  • care

    All KENT products can be hand or machine-washed. Hand washing will help to extend the life of your garment, and is also much more gentle on the environment. We recommend cool water and line or hang dry - reducing energy and also better for your briefs.

  • fit & size

    Check out our size guide for best details on finding your perfect fit: https://www.wearkent.com/pages/sizing.

    Or take our Quick Fit Quiz - https://www.wearkent.com/pages/quick-fit-quiz

  • shipping

    KENT provides USPS or UPS shipping options. Please allow minimum 24 hours for your order to be processed.

    All rates are calculated by weight and destination. Ship rates will vary depending on items being purchased.

    All orders $70 and over ship free domestically within the US.

  • international shipping

    KENT currently offers international shipping to Canada and the UK. For international shipping please allow 15 - 20 business days from date of purchase for delivery, unless an expedited method of delivery has been selected. Please note that KENT is not responsible for any cross-border duties or taxes that may occur.

  • returns & exchanges

    We want you to love your KENT! Our guarantee is that if a brief isn't the right size, email us at hello@wearkent.com and we’ll get you sorted with a refund or help you find the right pair.

    exchanges: Free return shipping for exchanges. Email us and we'll send you a shipping label and issue a store credit for you to place a new order with the size and color you want.

    returns: Items are eligible for return within 14 days of receipt of purchase for a refund (less return shipping costs). Items must be unworn, unwashed, undamaged and in original packaging. Email us and we'll send you a return label and deduct return shipping/restocking fee from the refunded amount.

  • lost packages

    KENT does not accept any responsibility, financial or otherwise, for lost or stolen packages that have been USPS or UPS tracked as delivered to your address. Please ensure your delivery address is correct before placing your order.

  • first fit guarantee

    Try on, wash and wear your first single brief from KENT and see if they are the perfect fit. If not, you can return them within 14 days. Send us an email at hello@wearkent.com and we'll get you sorted.

  • pack purchases

    If it's your first order, choose one brief in your pack to open up and try on for your First Fit Guarantee. Perfect fit? Hooray! Open and enjoy the rest. Not quite perfect? You can return them for a store credit or refund (less shipping/restocking fee) within 14 days. Drop us a line at hello@wearkent.com and we'll get you sorted.

    For all subsequent orders, items must be unworn, unwashed, undamaged, and in original packaging to proceed with a return or exchange.

  • questions?

    Email us at hello@wearkent.com - we'd love to help.