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FAQS 

Returns & Exchanges

We want you to love your KENT!

Our guarantee is that if a brief isn't the right size, email us and we’ll get you sorted with a refund or help you find the right pair.

 

Lost Packages

Please ensure your delivery address is correct before placing your order; we are not able to accept responsibility or provide refunds for lost or stolen packages that have been delivered to your address as entered for your order. 

 

First Pair Guarantee

Try on, wash and wear your first single pair of briefs and see if they are the perfect fit. If not, you can return them within 14 days. Send us an email at hello@wearkent.com and we'll get you sorted. 

 

Purchase a Pack?

If it's your first order, choose one brief in your pack to open up and try on for your First Fit Guarantee. Perfect fit? Hooray! Open and enjoy the rest. Not quite perfect? You can return them for a store credit or refund within 14 days. Drop us a line at hello@wearkent.com and we'll get you sorted.

 

For all subsequent orders, items must be unworn, unwashed, undamaged, and in original packaging to proceed with a return.

 

    How to Care for your KENT

    All KENT products can be hand or machine-washed. Hand washing will help to extend the life of your garment, and is also much more gentle on the environment. We recommend cool water and line or hang dry - reducing energy and also better for your briefs. 

     

    Shipping

    All orders $70 and over ship free domestically within the US. 

    We plan to ship internationally in the coming months. Sign up to our e-newsletter to be notified first.

     

    Questions?

    Email us at hello@wearkent.com - we'd love to help.